Discover Who We Are

Bridging worlds is at the core of what we do and the heart of who we are.

A Message from the CEO

What resonates with me the most is how we value culture and community; I am honored to be part of such a dynamic group. We at Z create leading-edge products and provide an unparalleled customer experience. We are building a bridge that connects us to one another and enhances communication.”

Every Conversation Matters

our stand


In its aim to break down barriers and build bridges between both the Deaf/HoH and Hearing communities, Z boldly strives to support real connection and opportunity for all. #Bridging2Worlds


Communication looks different for all, just like the individuals we employ and serve. We honor this truth in the products and services Z provides.


Z will never stop pushing the limits in its efforts to change the game in providing the latest and greatest in accessible technology.


In Z’s steadfast commitment to providing outstanding service, the customer’s privacy and best interest are always the organization’s highest priority.


Z will always honor the Deaf and Hard of Hearing community’s rich heritage by acknowledging, sharing, and preserving its powerful lessons and stories.

Launched nationally in 2000, CSDVRS was developed by and for Deaf and Hard of Hearing individuals as one of many services available from a nonprofit human services agency in Sioux Falls, South Dakota. It was the first organization to commercially develop and perfect video relay applications for Deaf and Hard of Hearing consumers, spawning a booming video relay services (VRS) industry.

Today, we are called ZVRS—a stand-alone, for-profit company still dedicated to that same spirit of innovation and commitment to excellence. In recent months, there have been many changes within the organization – the Z of today and tomorrow looks quite different from the Z of yesterday. The “New Z”, as it’s been coined, offers a fresh face and renewed drive for innovation and functional equivalence in communication access for all.

As the industry leader in communication access services, we pride ourselves on an unwavering commitment to those we serve by providing the very best interpreting services paired with highly innovative products. In particular, customers appreciate access to topnotch professional interpreters, all of whom are highly qualified and follow very high standards of service excellence—above and beyond Federal Communications Commission requirements. They are specially trained to offer customers their preferred mode of communication: voice carry-over, where the deaf or hard of hearing person uses their own voice; interpreting in ASL or English-based signing; or use of both English-based signing and lip reading.

As we continue to set the standard within the VRS and telecommunications industry, we strive to change the game because we believe communication access is a right worthy of the utmost respect, and because every conversation matters.


A way of life of a group of people.

We value the culture of our community and appreciate that we are all connected. We are united by the fact that we all have more in common than we do differences.


“Every successful individual knows that his or her achievement depends on a community of persons working together.” — Paul Ryan

Every individual is beautifully unique and contributes in their own way. We love to celebrate our diverse community!

Z Leadership Team

Sherri Turpin
Chief Executive Officer

Chris Wagner
Chief Operating Officer, Customer Experience

Mike Flanagan
Chief Financial Officer

Greg Hlibok
Chief Legal Officer

Caryn Bain
Chief Administrative Officer

Philip W. Bravin
Vice President, Business Development

Kama Clippard
Executive Services Adminstrator to the Office of the CEO

Francine Cummings
Chief Operating Officer, VI Operations

AnnMarie Killian
Vice President, Engagement and Inclusion

Tim Rarus
Vice President, Inside Sales