International Travel

Traveling outside the U.S.?

If you are planning international travel and want to bring The Z along on the trip, make sure you fill out the international travel form before you leave! This will allow you to continue using your Z phone(s) when traveling outside the U.S. If you do not fill out this form, your Z phone(s) will not work when you try to place calls from foreign countries. This applies to all Z videophones. It’s easy!

If you have any questions about using the international travel form, please contact the Customer Experience Team by calling 866.932.7891 or by sending an email to


  1. Click here to log into My Profile and get started!
  2. Click on “International Travel” in the menu on the left side of the Overview page to access the online international form.
  3. Choose the phone number of the Z phone you are planning to take with you on your trip.
  4. Enter the start and end dates of your travel and the location you are traveling to (required).
  5. Your authorization is good for 28 days.

After submitting your information, you will see a confirmation page, and a confirmation message will also be sent to the email address you use for My Profile.