Welcome to OneVP — a videophone solution for the living room or home office that brings you the best Video Relay Service and top entertainment!

With the OneVP, you’ll enjoy:

  • Remotes

    Control is in your hands.

  • Streaming

    Watch movies on Netflix, Prime Video, and many other top streaming apps.

  • Design

    A sleek and easy to use interface designed for your needs.

  • Text Chat

    You can use your remote or even your phone to type in messages!

  • sivo

    With sivo, you can finally see the person you’re talking to on a VRS call!

Apply Here!

Eligibility for the Complete Home Package is contingent on satisfaction of criteria and application approval.

One VP Equipment Components

Participants in the Complete program are not required to place VRS and/or point-to-point video calls with ZVRS. Participants will not be restricted to using ZVRS service only with the Complete equipment.

USER GUIDE
 

FAQs

OneVP

1. What is the OneVP?
The all-new OneVP is a top-notch multi-function entertainment unit that can play multiple apps also has VP capabilities to make and receive calls from the comfort of their couch like never before.

Please visit zvrs.com/onevp and fill out the OneVP application form. If you need assistance with ordering your OneVP, please contact ZVRS at 866-932-7891.

The OneVP will be available at no charge to qualified Deaf and hard of hearing individuals.

To use OneVP, you need a reliable Internet connection in your household and a HDTV with an open HDMI input. Your OneVP comes with a webcam, a remote, an Ethernet cord, a HDMI cable, and a power adapter.

If you have an HDTV that supports a minimum of 720p resolution and has an open HDMI port, you will be able to use it with OneVP.

At this time, OneVP will work with POP to alert you when you have a call, not Firefly. It also would have an alert system coming through TV and wakes the TV up from sleep if CEC is set up. If this changes, we will communicate with you.

Yes! The OneVP allows up to 5 accounts. To add an account, click on your name with a round icon on the upper right corner. After you set up multiple accounts, you can easily switch when someone else needs to use theOneVP.

Yes! Just like any ZVRS product, you can make and receive one-line VCO calls with your OneVP. You can make a VCO call and use OneVP’s built-in microphone to speak to both the interpreter and the hearing party on the other end of the line. The interpreter will then sign the response back to you.

Yes! You can change the language on your OneVPfrom English to Spanish. Go to“General” in Settings onyour OneVPand change the language to Spanish.

1.. OneVP does not have any power switch, just touch the remote to wake up OneVP. It is set to automatically go to sleep after not being used for a few minutes.
2. If your OneVP does not turn on, make sure the OneVP is connected to power.

If you are still having problems, please go to FAQ #9 below to learn how to get more help.

Yes! You can choose from 2 different themes to best fit your preference under “General”in Settings on your OneVP. The available themes are Dark and Light.

No worries! We’re here to help you. Please call the ZVRS Customer Experience Team (CET) at 866-932-7891 or email them at support@zvrs.com. For more information on CET hours, visit bit.ly/zvrshelp.

We would love to answer your question! Just give our Customer Experience Team (CET) a call at at 866-932-7891 or email them at support@zvrs.com. For more information on CET hours, visit bit.ly/zvrshelp.