Z Leadership Team

Sherri Turpin

Chief Executive Officer

A technology veteran, Turpin comes from a strong leadership background, with over 25+ years of experience in the telecommunications industry, specializing in Business Strategy & Development, Sales, Marketing, Operations and Customer Experience. Most recently, Turpin served as Channel Chief for EarthLink, leading all aspects of the company’s indirect distribution channel which included accountability for full profit and loss, sales and revenue growth, and EBITDA contribution for the indirect channel. Prior to EarthLink, Turpin most notably served as Executive in Residence for Kinderhook Industries and for over a decade with XO Communications in varying management roles. Throughout her career, Turpin has been awarded various honors for her leadership and innovation including being named to CRN’s 2015 Channel Chiefs list.

Chris Wagner

Chief Operating Officer, Customer Experience

Prior to assuming his current role, Wagner served in several capacities at ZVRS, including vice president for customer experience, marketing, business video solutions and sales. He was the Executive Director / CEO of several nonprofit organizations serving deaf and hard of hearing individuals in the Tampa Bay area.  Through his leadership, Wagner has advocated for equal access for all deaf and hard of hearing individuals locally and nationally.  In 2004, He was responsible for the implementation of the Florida Coordinating Council for the Deaf and Hard of Hearing and was appointed by Governor Jeb Bush as its first chairperson.

A tireless advocate, Wagner served on the board of directors for the National Association of the Deaf (NAD), as President (2012-2016) and as Vice President (2006-2012). During his tenure as NAD President, NAD expanded its education advocacy and equal accessibility in video communication. Since 2006, Wagner has served as a member of the Board of Trustees for the Florida School for the Deaf and the Blind, where he is currently the Chairman.  He also served as President of Florida Association of the Deaf (2003-2007), and is currently on the Board of Directors of  the National Technical Institute for the Deaf (NTID) Foundation.

Wagner received his bachelor’s degree from Rochester Institute of Technology and his master’s degree from Colorado State University.

Mike Flanagan

Chief Financial Officer

Michael Flanagan joined ZVRS in February 2017 as the Chief Financial Officer. Prior to joining ZVRS, Michael was the Chief Financial Officer for the Enterprise Mid-Market Business Unit for EarthLink, where he helped drive Earthlink’s growth in the Enterprise Mid-Market Segment. From 1995 to 2015, Michael held a number of leadership positions within Finance and Operations at Earthlink. Michael holds a B.B.A. from Emory University, an E.M.B.A. from Georgia State University, and resides in Longmont, CO with his wife and two children.

Greg Hlibok

Chief Legal Officer

Prior to joining ZVRS, Greg served as the Chief of Disability Rights Office in Consumer and Governmental Affairs Bureau at the Federal Communications Commission, administering a wide array of disability rulemaking proceedings and policy matters to ensure accessibility for persons with disabilities, including advancements of relay service and various issues on accessibility of communication technologies. In his early career, Greg served in two capacities, as a private practicing attorney and a financial consultant. Admitted to NY Bar, Greg holds a BA in Government from Gallaudet University and a JD from Hofstra University School of Law. He is President of the Board of Trustees of his alma mater, Lexington School for the Deaf and Center. Greg was the recipient of the Individual Leadership Award from the Howard County in Maryland. He is known for his leadership role during the Deaf President Now movement at Gallaudet University in 1988 where he was named as ABC’s Person of the Week.

Caryn Bain

Chief Administrative Officer

Bain joins the Z family from EarthLink with more than 20 years of experience in the Telecommunications industry. She has held leadership roles in different areas of the telecommunications industry including Operations, Service Delivery, Account Management and Sales Support covering regional and nationwide territories. Bain’s focus at Z is on process development, sales enablement and service delivery.

Philip W. Bravin

Vice President, Business Development

Bravin previously worked at Communication Service for the Deaf (CSD), where he helped pioneer the development of CSD’s video relay service and worked on cutting edge developments in communications technologies for deaf and hard of hearing people. Prior to joining CSD, he was president of Yes You Can, Inc., a consulting organization specializing in enabling people with the latest technological advancements. He previously served as president and chief executive officer of the National Captioning Institute and worked for IBM for nearly 25 years in a variety of technical, management and marketing positions. Bravin holds a bachelor’s degree from Gallaudet University and has done graduate work at Union College and the University of Hartford. He served on Gallaudet University Board of Trustees for over 20 years, serving as chairman from 1988–1994. Bravin currently serves on the Board of the Lexington School and Center for the Deaf in New York City.

Kama Clippard

Executive Services Administrator to the Office of the CEO, ZVRS

Kama has worked in the video relay service industry since 2006. She also holds her NAD Advanced certification and has been working as a professional sign language interpreter since 2001. As the Executive Services Administrator to the Office of the CEO, Kama works closely with Sherri Turpin and the Executive Team. Kama joined the Z family in December of 2013.

Francine Cummings

Chief Operating Officer, VI Operations

With a professional background in workforce and operations management, Cummings leads Purple’s VRS and Community Operations divisions. Prior to having joined Purple in 2008, Cummings served as Area Vice President for Gentiva Health Services. Prior to that, she served as Senior Vice-President at Sun Plus Home Health and Pharmacy.

AnnMarie Killian

Vice President, Engagement and Inclusion

A passionate and people-centric leader, Killian brings over 25 plus years of diverse experience in telecommunications, retail and fitness industry, specializing in strategic planning, alliances/partnerships, change management, operations, human resources and customer experience. Recently, Killian served as the Senior Account Executive responsible for account management, sales and revenue growth for Communication Service for the Deaf (CSD). Prior to CSD, Killian has served in various leadership roles including but not limited to Senior Vice President and COO of CSD, Vice President of Interpreting Operations and Director of Customer Experience. As a Deaf consumer of VRS and an interpreter herself, Killian is intimately familiar with the customer experience and interpreting process in both video relay services and community interpreting. She served as Vice President of Deaf Women of Texas and currently serves on the advisory board. She received her BS degree at St. Cloud University in Business and Communications and Executive MBA from University of St. Thomas. Killian and her husband Kenny and daughter Skylar reside in Austin, TX.

Tim Rarus

Vice President, Inside Sales

Tim Rarus comes from four generations of deaf family members. A graduate of Arizona School for the Deaf, he went to Gallaudet University to get his bachelors degree in government. His first job leaving Gallaudet was working for Senator John McCain as a staff assistant and advising the senator on disability and ADA issues.

Tim has enjoyed a long career combining his love for advocacy with business. He worked with Communication Services for the Deaf (CSD) implementing interpreting services in Austin, Texas and eventually he also began running the video relay services before the FCC mandated it. Eventually Tim relocated to Sioux Falls, South Dakota to become vice president of the CSD’s video relay services.

Today Tim is vice president of residential sales for ZVRS and he continues to work to expand video services and access to Deaf people nationwide. Tim lives with his wife Brandi and their four children in Austin, Texas. His three sons are hearing and his daughter, the youngest, is deaf.