Z5 Mobile allows you to make and receive both point-to-point and VRS calls on iOS devices. It turns iPad (2 or newer), iPhone 4s (or newer) or iPod Touch (4th Generation or newer) into a mobile videophone.

Yes! Z5 Mobile can both make calls to and receive calls from VP-200® and ntouch™.

There is no charge to download or to use the Z5 Mobile app. Go to App Store and search for Z5 Mobile to download and install the app on your iPad (2 or newer), iPhone (4 or newer) or iPod Touch (4th Generation or newer).

No. Z5 Mobile can be used ONLY with iPad (2 or newer), iPhone (4s or newer) or iPod Touch (4th Generation or newer). If you try to install Z5 Mobile on other versions of iPad, iPhone or iPod devices, the application will inform you that the device is not compatible.

1. iPad (2 or newer), iPhone (4s or newer) or iPod Touch (4th Generation or newer) with iOS 5.0 or higher

2. Z5 Mobile app from App Store: Go to http://itunes.apple.com/us/app/z4-mobile/id415488663?mt=8

3. A free My Profile account at www.zvrs.com

4. WiFi or cellular connection

Yes! Z5 Mobile is designed to allow a deaf person to both make and receive ZVRS calls, just like our Z5 Desktop app for PC or Mac computers. The hearing person will use voice in the usual manner without using Z5 Mobile. Only the deaf person needs the Z5 Mobile for such calls.

Yes! Z5 Mobile is designed to allow you to both make and receive point-to-point calls with other videophones, just like our Z5 Desktop app for PC or Mac computers.

Yes! Because our VCO service uses single-line and two-line technology, you can use the microphone/speaker of your iOS device to make and receive VCO calls.

Yes! Z5 Mobile is designed to allow you to both make and receive HolaZVRS calls, just like our Z5 Desktop app for PC or Mac computers.

Yes! Z5 Mobile supports 911 calls. It works with any valid 3-digit phone number (such as 411 or 511).

No. You can have a single number for people to reach you through Z5 Mobile OR Z5 Desktop.

Click on the Contact Photo of a contact entry to see two options for adding a picture: take a picture or use one from your library. After taking a picture or selecting one from your library, tap “Save.”

No. You can make calls only using Contacts from your Z Profile.

Yes, you can! Simply click the star in a contact, and that contact will become one of your “Favorites.” Then, when looking at your contacts, you can select the “Favorites” view to show ONLY the contacts you’ve selected. This makes it easier and faster to find frequently used contacts.

If you have questions or experience technical difficulties with Z5 Mobile, contact our Customer Experience Team for assistance:

Call: 866.932.7891 or Email: help@zvrs.com

Please make sure GPS is turned on in your device.

Number Lookup is on the Dialpad, in the Search icon on the bottom left.

When we install Z5 Mobile, sometimes we accidentally choose the option that does NOT allow Z5 Mobile to access the device’s camera. To fix this, please get in your device’s Settings, then tap Privacy > Camera > Z5. You will see an option to turn your camera ON.

When we install Z5 Mobile, sometimes we accidentally choose the option that does NOT allow Z5 Mobile to access the device’s microphone. To fix this, please get in your device’s Settings, then tap Privacy > Microphone > Z5. You will see an option to turn your microphone ON.

When we install Z5 Mobile, sometimes we accidentally choose the option that does NOT allow Z5 Mobile to access the device’s GPS. To fix this, please get in your Settings, then tap Privacy > Location Services > Z5. Change the option to “While Using”.

With geolocation, your geographical location can be shared with E911 call center staff so that they can dispatch help to where you are currently located, instead of to your Registered Location on file.

This is especially helpful with mobile devices when you are away from your Registered Location (usually at your home or your office).

First, you need to upgrade to the latest version of P3 Mobile or Z5 Mobile, for either iOS or Android.

Second, you must make sure to agree to the new end-user license agreement (EULA) in the upgraded P3 Mobile or Z5 Mobile app. You must also give permission for P3 Mobile or Z5 Mobile to use the device location (aka GPS location). If you’ve already given permission to use device location in the past (such as for Number Lookup), you won’t need to give this permission again.

You will see the new EULA and possibly the permission request for device location after you upgrade your P3 Mobile or Z5 Mobile app and launch these apps.

Once the new EULA is accepted and the permission for device location is given, then your geolocation will be automatically used when you make an E911 relay call.

Our geolocation provider was not able to process your E911 address. Please contact Customer Support to resolve the issue.

Yes. In the text chat between you and the VI, you will see the latest approximate address based on converting your GPS coordinates to the best possible street address. Your GPS will be checked periodically while you are on the E911 call to see if your location changes; if that happens, a new approximate address will appear in the text chat.

No, geolocation is only available on mobile devices*, including tablets with LTE connection or WiFi capabilities.

*mobile devices include iPhones and Android phones. Tablets include iPads and Samsung Tablet.

Con la geolocalización, su ubicación geográfica puede ser compartida con el personal del centro de llamadas E911 para que puedan enviar ayuda al lugar donde se encuentra actualmente, en lugar de a su ubicación registrada en el archivo.

Esto es especialmente útil con dispositivos móviles cuando está lejos de su Ubicación Registrada (normalmente en su casa u oficina).

En primer lugar, debe actualizar a la última versión de P3 Mobile o Z5 Mobile, ya sea para iOS o Android.

En segundo lugar, debe asegurarse de aceptar el nuevo contrato de licencia de usuario final (CLUF) de la aplicación actualizada P3 Mobile o Z5 Mobile. También debe dar permiso para que P3 Móvil o Z5 Móvil utilicen la ubicación del dispositivo (también conocida como ubicación GPS). Si ya ha dado permiso para utilizar la ubicación del dispositivo en el pasado (por ejemplo, para la búsqueda de números), no necesitará dar este permiso de nuevo.

Verá el nuevo CLUF y posiblemente la solicitud de permiso para la localización del dispositivo después de actualizar su aplicación P3 Mobile o Z5 Mobile e iniciar estas aplicaciones.

Una vez aceptado el nuevo CLUF y concedido el permiso para la localización del dispositivo, su geolocalización se utilizará automáticamente cuando realice una llamada de retransmisión E911.

Nuestro proveedor de geolocalización no ha podido procesar su dirección E911. Póngase en contacto con el servicio de atención al cliente para resolver el problema.

Sí. En el chat de texto entre usted y el VI, verá la última dirección aproximada basada en la conversión de sus coordenadas GPS a la mejor dirección de calle posible. Su GPS se comprobará periódicamente mientras esté en la llamada al E911 para ver si su ubicación cambia; si eso ocurre, aparecerá una nueva dirección aproximada en el chat de texto.

No. Por el momento, la geolocalización sólo está disponible para teléfonos móviles con GPS. Estamos considerando añadir en el futuro la geolocalización a otros dispositivos como portátiles, ordenadores de escritorio, OneVP y Portal.