i3 FAQs

As a new user of the i3, we can imagine you may have some questions! We have gathered a list of commonly asked questions to provide you with access to information to try to resolve any simple issues yourself. If these FAQ’s are not helpful, please contact our Customer Experience Team by calling 866.932.7891 on your i3.

Please visit zvrs.com/i3 and fill out the i3 application form. If you need assistance with ordering your i3, please contact ZVRS at 877.777.9776.

The i3 will be available at no charge to qualified Deaf and hard of hearing individuals.

To use i3, you need a reliable Internet connection with a minimum of 1 Mbps upload and download in your household and a HDTV with an open HDMI input. Your i3 comes with a remote, an Ethernet cord, a HDMI cable, a power adapter and a TV mount.

If you have an HDTV that supports a minimum of 720p resolution and has an open HDMI port, you will be able to use it with i3.

Watch this video to learn how to mount your i3.

At this time, i3 does not work with the Firefly, however the screen will flash to alert you when you have an incoming call.

In addition to screen flash notifications, POP and SMS text messaging alert mechanisms are also available!

Yes, if you are a current Purple customer with a POP signaler, we can set up things so that when you receive a call on your i3, your POP will flash to alert you.

Yes! Just like any ZVRS product, you can make and receive one-line VCO calls with your i3. You can make a VCO call and use i3’s built-in microphone to speak to both the interpreter and the hearing party on the other end of the line. The interpreter will then sign the response back to you.

  1. Check the power button on your i3. It is set to automatically go to sleep after not being used for a few minutes.
  2. If the power button is glowing, just press the button or pick up the remote. Your i3 will automatically wake up.
  3. If your i3’s power button is dark, press the power button to turn it on.
  4. Make sure your TV is set to the input that your i3 is plugged in.
  5. If your i3 does not turn on, make sure the i3 is connected to power.

If you are still having problems, please go to FAQ #9 below to learn how to get more help.

No worries! We’re here to help you. Please call the ZVRS Customer Experience Team (CET) at 866-932-7891 or email them at support@zvrs.com.

For more information on CET’s hours, visit bit.ly/zvrshelp.

We would love to answer your question! Just give our Customer Experience Team (CET) a call at at 866-932-7891 or email them at support@zvrs.com.

For more information on CET hours, visit bit.ly/zvrshelp.