Our Company
11/19/2009
Technical Support Representative (PART-TIME ONLY)
Rochester, NY
The Technical Support Representative will provide direct support to customers who have escalated technical support needs. These contacts could come in via video calls, emails, and transfer from video interpreters. The Technical Support Representative will also be able to provide support to Customer Service personnel.
*Answer video inbound calls from customers and answer their questions, record their complaints and/or concerns.
*When requested, report complaints and/or concerns to appropriate departments.
*When requested, assign Personal 800 # to customers
*Provide remote connection support to customers PC for router, modem or no-ip configuration.
*Work with other departments to keep them updated as to trends of issues noticed by the technical support team
*Other duties as requested and/or assigned by Customer Service Manager.
*Must have good ASL skills to communicate with customers.
*Must have good people skills and positive attitude.
*Must have extensive computer knowledge
*Technical background experience helpful
*Must be willing to work flexible hours, which indludes evening and weekend hours
Commensurate with experience and qualifications.
Open until filled.
