Full-Time Video Interpreter Albuquerque/Santa Fe

Title:
Full-Time Video Interpreter

Location:
Albuquerque/Santa Fe, NM

Summary:
Provide excellent video interpreting services between Deaf, Hard of Hearing, and Hearing consumers at the Video Interpreting Center.

Scheduling Commitment:
As a Full-Time employee, you are required to work a minimum of (36) hours per week to maintain Full-Time status.

  • Ability to work business hour shift needs, defined as Monday – Friday between the hours of 7AM and 6PM
  • Reliable schedule adherence
  • Minimum of 36 hours per week to maintain Full-Time status

    Essential Duties and Responsibilities include the following:

    • Provide effective video relay service for consumers
    • Provide interpreting services utilizing American Sign Language and voicing services
    • Adhere to all policies and procedures as outlined by ZVRS
    • Fully comply with all FCC regulations pertaining to VRS.
    • Exhibit professional behavior at all times including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors, and timely and accurate record keeping.
    • Demonstrate the ability to adapt quickly to new and changing technologies
    • Reliable schedule adherence
    • Meet or exceed metrics which ensure the best customer experience:
      • Logged in Utilization – 80% or greater Logged in to Clocked in
      • Ring Time – nswer all calls in less than 6 seconds
      • Wrap-up Time – End Session in less than 6 seconds
      • Unavailable – Count of Unavailable states not to exceed count of logins

    Education and/or Experience:

    • 3-5 years of experience in community interpreting desired
    • Six months experience working as an interpreter in a video interpreting or relay environment, preferred

    To perform the job successfully, an individual should demonstrate the following competencies:

  • Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance
  • Shows respect and sensitivity for cultural differences; Supports organization’s goals and values
  • Available to work a flexible shift based on scheduling needs
  • Observes safety and security procedures

    Qualifications:

    • Must be a qualified interpreter and pass a screening process to ensure ability
    • Prefer a National Certifications in interpreting of American Sign Language:
      • At or above NAD Level 4
      • RID-CI/CT; RID-CSC
      • NIC
    • Must have a good working knowledge of the Code of Ethnics for interpreters
    • Must have a good understanding of Deaf Culture
    • Must be familiar with State Laws and the Americans with Disabilities Act
    • Must have excellent sign to voice and voice to sign skills

    Language Ability:
    Ability to effectively present information and respond to questions from groups of employees, managers, customers, and the general public. In depth knowledge of American Sign Language grammar, semantics and linguistics. Excellent interpreting skills with the ability to interpret for a variety of consumers regarding various topics.

    Reasoning Ability:
    Ability to define problems, collect data, establish facts, and draw valid conclusions.

    Computer Skills: (Please list specific skills)
    To perform this job successfully, an individual should have knowledge of:

  • Microsoft Outlook 365
  • Microsoft Word
  • Microsoft Excel
  • Work Environment:
    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is in a fast paced and fluid office environment.

  • The physical activity and requirements of this position include:

  • Reaching. Extending hand(s) and arm(s) in any direction, repetitively.
  • Lifting. Raising hands and arms from a lower to a higher position or moving hands and arms horizontally from position-to-position. Requires substantial use of upper extremities and back muscles.
  • Fingering. Spelling words with fingers for American Sign Language interpreting, typing or otherwise working with fingers.
  • Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
  • Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
  • Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
  • Medium work. May choose to sit or stand while interpreting in American Sign Language.
  • The worker is required to have close visual acuity to perform an activity such as: viewing a range of motion and emotions on a monitor, in order to interpret American Sign Language.

    Salary:
    Commensurate with experience and qualifications.

    Benefits:
    In addition to your base compensation, you will be eligible for health, dental, and vision insurance, company funded STD, LTD, and Life Insurance, as well as voluntary life insurance, and other employee benefits under the terms of the then existing Company policies. Benefits begin the first day of the month, following sixty (60) days of continuous employment. CSDVRS also has a 401(k) Plan in which you will be eligible on the first of the month following (1) year of continuous employment.

    Time Off:
    As a CSDVRS employee, you will accrue fifteen (15) days of Paid Time Off annually. PTO may be used for vacation, sick leave or personal time off. In addition, CSDVRS employees enjoy six (6) company holidays and two (2) floating holidays. Accrued PTO may be taken after thirty (30) days of continuous employment.

    Application Deadline: Open until filled.

    Send Resume and Cover Letter to:
    jobs@zvrs.com

    And complete either of the following:

    Employment Application (PDF)Employment Application (Online)

      Need more information? Stalk us at:
      Website: www.zvrs.com
      Facebook: www.facebook.com/like.zvrs
      Twitter: @ZVRS

      ZVRS is an Equal Opportunity Employer. ZVRS does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by applicable state or federal civil rights laws.