Title:
Call Center Administrative Assistant

Department:
VI Operations – Indy

Reports To:
Center Manager

FLSA Status:
Part Time, Non-Exempt

Summary:
Under the guidance of the Center Manager, supports and provides excellent customer service to the entire center and all employees by completing administrative duties.

Essential Duties and Responsibilities include the following:

Facility

Maintain inventory and order consumables as needed: i.e. paper towels, trash bags, dry erase markers etc

Ensure work stations for interpreters are functioning and set up in a standard way. This includes cord management and monitoring station postings and supplies

Assist on basic technology troubleshooting and reporting

Monitors and maintains emergency equipment to ensure it is up to date and functioning

Light cleaning, dusting, wiping down surfaces, etc

Keeps supply areas organized and stocked

Administrative

Help meet Workforce Management needs by responding to a request for more Video Interpreters, contacting interpreters to see if they can add hours, and assisting interpreters in picking up hours

ADP exception clearing or verification with the schedule and historical reports

Assisting in daily scheduling tasks

Center Atmosphere

Supports center celebrations such as taking the lead on holiday or the center anniversary activity planning and implementation

Is a positive and supportive team member

If this individual is Deaf he or she could also be a language model

Is familiar with escalation procedures and support contacts to reach out to for help when the manager is not available

Is willing to take on center Point of Contact responsibilities on some weekends or holidays

Education and/or Experience:

High School Diploma or GED

To perform this job successfully, an individual should demonstrate the following competencies:

Desire to serve and help with any office duties assigned

Responds promptly to requests for service and assistance

Shows respect and sensitivity for cultural differences; Supports organization’s goals and values

Available to work a flexible shift based on scheduling needs; Observes safety and security procedures

Qualifications:
One year or less experience in customer service or general office environment.

Language Ability:
Communicates via American Sign Language.

Reasoning Ability:
Ability to define problems collects data, establish facts, and draw valid conclusions.

Computer Skills: (Please list specific skills)
To perform this job successfully, an individual should have knowledge of:

Microsoft Word

Microsoft Excel

Microsoft Outlook

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is in a fast paced and fluid office environment.

Need more information? Stalk us at:
Website: www.zvrs.com
Facebook: www.facebook.com/like.zvrs
Twitter: @ZVRS

Salary:
Commensurate with experience and qualifications.

Open until filled.

Send Resume and Cover Letter to:
jobs@zvrs.com

ZVRS is an Equal Opportunity Employer. ZVRS does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by applicable state or federal civil rights laws.