my mail

Video Mail

Unavailable? Leave a video message!

If you are unable to answer your Z videophone, your caller can leave you a video mail message with The Z’s enhanced Video Mail feature. A point-to-point caller can sign the video message directly. For VRS calls, the video interpreter will sign the hearing caller’s message. Either way, you have three options for viewing:

  1. Retrieve the messages directly from your Z videophone.
  2. Check your video messages via the Internet by logging into My Profile.
  3. Have your video messages sent to you via email. The video mail is delivered in two formats: Windows Media Player or .3GP playback (supported by most handheld mobile devices).

Plus, you can sign your own personal video greeting for point-to-point callers and choose between a standard default or customizable text greeting for video interpreters to use for VRS calls.

Learn more about using My Mail!

(Double click for full screen)


How To View Messages

  • From Your Z Phone
    1. Dial your Z Phone Number or press the “Video Mail” shortcut in Contacts
    2. Press “1” to “Watch message.”

  • From the Internet:
    1. Click here to log into My Profile and get started!
    2. Click “My Mail” in the sidebar menu on the left.
    3. Click the blue envelope under “View” to view your video message(s).

  • From your pager
    1. You will receive an email with two attachments (“.3gp” or “.wmv” files) to the address you have chosen. It could be a regular email account or your pager’s account.
    2. Try clicking on the “.3pg” file to open and view your video message.
    3. If the “.3pg” file doesn’t work, click on the “.wmv” file to view your message.

How To Record A Video Greeting

  • From Z Phone Only
    1. Dial your Z Phone Number.
    2. Press “2” to “Customize setting.”
    3. Press “1” to “Customize Greeting.”
    4. Press “2” to “Record new greeting.”
    5. Wait for the red bar to appear before signing and talking.
    6. Press “1” to “End recording.”

To leave a video message

(when other party doesn’t answer)

  • From Z Phone Only
    1. When the other party doesn’t answer your call, a message will appear: “Connecting to Video Answering Machine.”
    2. “You should then see a video greeting from the party you called.”
    3. “Wait for the red bar indicating “Recording” to appear, the sign your message."
    4. “When you’re done with your message, simply hang up.”

Your message will be sent to the party you tried to reach.

  • Praise the Z products, Love it!

    Warren A.
  • The Z™’s VCO Plus is amazing! No doubt about it.

    Gina S.
  • Just used my Z4 at Panera Bread, works great.

    Bill M.
  • I love My Mail!

    Mayan M.